Returns, Refunds & Complaints Policy at Flowers Thornton Heath

Our Fresh Flowers Guarantee

At Flowers Thornton Heath, delivering freshly arranged, beautiful flowers is at the heart of what we do. As your trusted local Thornton Heath florist, we proudly serve both households and businesses in the community. Our fresh flowers guarantee ensures that every bouquet and arrangement is delivered in peak condition for maximum enjoyment. We source our blooms with care and create each arrangement to order, so you receive the longest-lasting flowers possible.

Damaged-on-Arrival Policy

Your satisfaction is our highest priority. In the rare event that your flowers arrive damaged or do not meet our high standards, please notify us immediately upon receipt. Damaged-on-arrival issues must be reported on the same day as delivery, along with a photo of the arrangement showing the damage. This enables us to assess the situation quickly and arrange a resolution. We take concerns about damaged flowers seriously and are committed to making things right for you.

Freshness Window

We guarantee that flowers purchased from Flowers Thornton Heath will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our recommended guidelines. These include keeping the stems in fresh water, avoiding direct sunlight and heat sources, and changing the water daily. If your flowers do not last for at least 5 days despite proper care, please let us know as soon as possible so we can investigate and assist appropriately.

Refunds & Replacement Options

If your flowers arrive damaged, wilted, or otherwise dissatisfactory within the guaranteed freshness window, you may be eligible for a full or partial refund or, if you prefer, a replacement arrangement. Our team will review your case based on the information and photos provided. If approved, refunds are processed promptly via the original payment method. Replacement arrangements are made and delivered at the earliest available time. Your happiness with our floral service is our priority.

Complaints Process

We value your feedback and view every complaint as an opportunity to improve our service. If you have a concern or wish to make a complaint about any aspect of your experience with Flowers Thornton Heath, please contact us as soon as possible. Once we receive your complaint, our team will acknowledge it promptly, review all relevant details, and work with you to resolve the issue to your satisfaction. We aim to address complaints fairly, transparently, and efficiently, because maintaining your trust is essential to us as a locally rooted, community-focused florist.

Trusted Thornton Heath Florist

Flowers Thornton Heath is proud to be a local business serving the Thornton Heath community and nearby areas. Whether delivering to homes or workplaces, we stand behind every arrangement with our promise of quality, care, and customer satisfaction. Thank you for choosing us as your florist of choice – your happiness with our fresh flowers is always guaranteed.